Refund policy


Our Commitment

At Naturehike, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process to resolve any issues.

Cancellation Policy

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
  • After Shipment: Once the goods have been shipped, cancellations cannot be accepted.

Returns & Exchanges

Eligibility Period: Returns and exchanges must be requested within 30 days of receipt.

Condition: Items must be in new, unused condition with all original tags, packaging, and accessories.

Proof of Purchase: A proof of purchase (e.g., order confirmation email or number) is required for returns and exchanges.

Return & Exchange Process:

  1. Contact Us: Submit your request via our online form, including your order ID and reason for the return or exchange..
  2. Review: We will review your request and if approved, we will provide instructions and a return address within 48 hours.
  3. Return: Return the item using a trackable shipping method. You are responsible for the return shipping costs.
  4. Exchange: For exchanges, we will ship the replacement item upon receipt of the original and update you with the new tracking number.

Refunds

Eligibility: Refunds are issued if the item is returned in new, unused condition with all components. If the item is used or not in new condition, a restocking fee may apply based on the item's condition.

Processing Time: Refunds are processed within 3 days after receiving and inspecting the returned item.

Refund Method: Refunds are issued to the original payment method.

If You Haven't Received Your Refund:

  1. Double-check your bank account.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you still have not received your refund, please contact us through our Contact Us page.

Non-Returnable Items

  • Items purchased on clearance or final sale.
  • Gift cards or store credits.
  • Customized or personalized products.

Start Your Return or Exchange

To initiate a return or exchange, please Contact Us. Our team is dedicated to ensuring you have a positive experience with Naturehike products.

We value your business and are committed to providing quality products and exceptional customer service.