NATUREHIKE Return & Exchange Policy

Our Promise to You

At NATUREHIKE, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, our return and exchange policy is designed to be as straightforward as possible.

Conditions for Returns

1. Return Period: Returns must be initiated within 30 days of receipt of the order.
2. Product Condition: Items must be new, unused, and in original condition with all tags, packaging, and components included.
3. Proof of Purchase: A valid proof of purchase (order confirmation email or number) is required.

Conditions for Exchanges

1. Exchange Period: Exchanges must be initiated within 30 days of receipt of the order.
2. Product Condition: Items must be in new, unused condition with all original tags and packaging.
3. Applicable Circumstances: Exchanges are allowed for items with manufacturing defects or if you received the wrong product.

Steps for Returning or Exchanging Items

1. Contact Us: Reach out to our customer service team via email or phone to initiate the process.
2. Provide Details: Include your order number, reason for return or exchange, and any photos if applicable.
3. Receive Instructions: Our team will provide you with return instructions and a return shipping label if applicable.
4. Send Back the Item: Carefully package the item and ship it back to us using the provided label.

Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 5 business days.
• Method of Refund: Refunds will be issued to the original payment method.

Non-Returnable Items

Certain items are non-returnable, including:

• Items purchased on final sale
• Customized or personalized products

Start Your Return or Exchange

To begin the return or exchange process, please Contact Us. We are here to help ensure you have the best experience with your NATUREHIKE products.

We appreciate your business and are committed to providing you with quality products and excellent customer service.